Icici Bank Agreement
Consumers can have disputes with the Bank resolved through the Ombudsman of German private banks. In the event of disputes arising from the scope of the Payment Services Act (Article 675 c – 676 c BGB), customers who are not consumers may also request their resolution from the Ombudsman of German private banks. For more details, see the “Internal Regulations on the Resolution of Customer Claims in the German Private Banking Sector,” available on request or downloadable on the Internet at www.bankenverband.de. Complaints should be addressed in writing to the Customer Complaints Department of the Federal Association of German Banks, Postfach 04 03 07, 10062 Berlin. (1) Notification of Changes Good management of operations means that the customer immediately communicates to the bank changes to the customer`s name and address, as well as the termination or modification of any power of representation vis-à-vis the bank (including a power of attorney). This notification requirement will also apply when the powers of representation are recorded in a public register (for example. B in the trade register) and that any termination or change is recorded in this register. Additional legal obligations may apply, including under the Money Laundering Act. 2. The clarity of the commands must specify the content. Orders that are not clearly worded can lead to queries, which can lead to delays. In particular, when ordering, the customer must ensure that the information provided by the customer, in particular the national account number and the bank code (“bank code”) or IBAN2 and BIC3, as well as the currency, are complete and correct. Changes, confirmations or repetitions of orders should be designated as such.
(3) Special mention of the urgency of executing an order If the customer feels that an order requires a particularly fast execution, the customer must inform the bank separately. For orders issued on a printed form, this must be done separately from the form.